terms & conditions
Terms & Conditions of Sale
Your Right to Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of the alteration or repair being carried out. If you do cancel the order within this time, the deposit payment of up to £50 per garment, will be forfeit. Any further payments made by you will be refunded in full within 30 days.
Alterations & Repairs
Ivory Design carries out a wide variety of alterations and repairs to garments. Please note the following conditions before placing an order:
Shrinkage if the garment you require altering is new we advise you to follow the care instructions on the garment (cotton, wool or linen) and we recommend you wash them for shrinkage before any alterations are carried out.
Clean or washed please - ensure that garments are either freshly laundered or dry cleaned before they are presented for repair or alteration. We reserve the right to reject dirty garments.
Pinning & Measuring
We offer a free pinning service. We do not accept responsibility for errors where pinning or measuring has not been undertaken by a member of staff.
Cutting & Sewing alterations will be carried out using methods of cutting and sewing as per our company standards unless and otherwise stated by the customer in writing.
Bridal & Formal we strongly advise that when having garments altered, particularly wedding and formal wear, that the lingerie and shoes that are to be worn with the garment are worn during fitting. Once the garment is finished, it may not be possible to rectify the length if it is not correct. We reserve the right to make an additional charge for any further alteration so incurred.
Pricing & Payment
All prices on our marketing materials are indicative prices and are accurate at the time of publication. All bespoke items and formal wear alterations/embellishments will be individually priced.
Each order will be priced individually by our personnel.
Where the order is very complex you may be given an estimate based on the number of hours required to complete the order, this estimate can be subject to change without prior notification although we will endeavour to keep you informed of any changes.
If you are not satisfied with the price quoted, you must discuss it with us prior to any work being started. We do not retrospectively negotiate our prices once the work has been started and/or completed.
We accept payment by BACS, cheque (must clear before work starts or continues), or in cash. All transactions are shown in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 20%. BACS details are: Account Number: 85655864, Sort Code: 60-04-09.
All work must be paid for before garments can be removed. Payment methods are as above.
Off cuts will be recycled unless the client specifically requests otherwise.
Collection of Goods
When placing your order you will be advised of your collection date/time, please be advised this is an estimate and subject to change without prior notification. We ask that you collect your garments within one week of completion, we do not operate a storage facility.
We advise that all work is examined before you leave the studio.
In the unlikely event that you are not completely satisfied with the work carried out you must notify us before you take the item away. Full payment is taken as indicative of satisfaction.
Where you are clearly at fault we will endeavour to repair and/or alter the item to your satisfaction at your cost.
Where we are clearly at fault we will endeavour to repair and/or alter the item to your satisfaction at our cost.
Right to Refuse
We reserve the right to refuse service to any customer for reasons including, but not limited to, circumstances of actual or implied physical or verbal abuse towards our business or our employees.
These terms and conditions do not affect your statutory rights as a consumer.
Changes to Terms & Conditions
We reserve the right to make changes to our terms and conditions at any time without prior notice.